Privacy Policy

Effective Date: December 22, 2024

Introduction

Welcome to ChakraHydration.com, operated by ekapurnama (“we,” “us,” or “our”). Protecting your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, purchase our crystal-infused water bottles, or interact with us. It also outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We collect the following types of personal data:

a. Information You Provide Directly:

  • Name
  • Email address
  • Mailing address
  • Payment details (e.g., credit/debit card information, securely processed through third-party providers)
  • Phone number (if provided)

b. Information Collected Automatically:

  • IP address
  • Browser type and version
  • Device information
  • Cookies and similar tracking technologies (see “Cookies and Tracking Technologies” below)
  • Log data, including the pages visited and the time spent on our website

c. Information from Third Parties: We may collect data from third-party services, such as payment processors or social media platforms, when you interact with our content or purchase products.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders
  • To provide customer support
  • To communicate with you about your orders, updates, and promotional offers
  • To personalize your experience on our website
  • To improve our website, products, and services
  • To comply with legal and regulatory obligations

3. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill a contract with you (e.g., processing your order).
  • Consent: When you have provided explicit consent (e.g., subscribing to our newsletter).
  • Legitimate Interests: For purposes such as improving our services and ensuring website security.
  • Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with the following:

  • Service Providers: Third-party vendors who help us process payments, ship products, and provide IT or marketing services.
  • Legal Authorities: When required by law or in response to valid legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

All third parties with whom we share your information are contractually obligated to protect your data and use it only for the purposes specified.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

For more details, see our Cookie Policy.

7. Your Rights

Under GDPR, you have the following rights:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data (subject to legal or contractual obligations).
  • Right to Restrict Processing: Limit the processing of your data under certain conditions.
  • Right to Data Portability: Receive your data in a structured, commonly used format.
  • Right to Object: Object to data processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us at [email protected].

8. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. These include encryption, firewalls, and secure payment gateways.

While we strive to safeguard your information, no system is completely secure. Please notify us immediately if you suspect any unauthorized access to your data.

9. International Data Transfers

If you are accessing our website from outside the United States, your data may be transferred and processed in the United States. We ensure appropriate safeguards are in place to protect your data in compliance with GDPR requirements.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or other reasons. Updates will be posted on this page with the revised effective date. Please review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

  • Email: [email protected]
  • Mail: ekapurnama, 2429 Barnsley Place, Windsor Mill, Maryland 21244-8042

Thank you for trusting ChakraHydration.com. Your privacy is our priority.