Refund & Returns Policy

Overview

Effective Date: December 22, 2024

Welcome to ChakraHydration.com (“Website”), operated by ekapurnama (“we,” “us,” or “our”). This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and obtaining refunds. We aim to ensure a smooth and transparent experience for our valued customers.

1. Eligibility for Returns

We accept returns for physical products, including crystal-infused water bottles, under the following conditions:

  • The product must be unused and in its original packaging.
  • The product must be returned within 30 days of the delivery date.
  • Proof of purchase (order confirmation or receipt) must be provided.

Non-Returnable Items:

  • Personalized or customized items.
  • Gift cards.
  • Products marked as final sale or clearance.

2. Return Process

To initiate a return:

  1. Contact Customer Support: Email us at [email protected] with your order details, including the order number and reason for the return.
  2. Await Authorization: Once your return request is reviewed, we will provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
  3. Ship the Product: Package the product securely and include the RMA number inside the package. Use a trackable shipping method to ensure the package reaches us.
  4. Return Address: Send the product to:ekapurnama
    2429 Barnsley Place
    Windsor Mill, Maryland 21244-8042

3. Refund Process

Once we receive your returned product:

  • We will inspect the item to ensure it meets the return conditions.
  • If approved, your refund will be processed to the original payment method within 14 business days.
  • You will receive an email confirmation once the refund is issued.

Refunds for Shipping Costs:

  • Original shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item sent).
  • Customers are responsible for return shipping costs unless otherwise specified.

4. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item following this policy and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us at [email protected] within 7 days of delivery.
  • Provide detailed information, including photos of the damage or defect.
  • We will arrange for a replacement or a full refund, including shipping costs, at no additional charge to you.

6. Cancellations

Orders can be canceled within 24 hours of placement if the item has not yet been shipped. To request a cancellation, email us at [email protected]. Once an order has been shipped, it cannot be canceled, and the return process must be followed instead.

7. Customer Support

If you have questions or concerns about our Refunds and Returns Policy, please contact us:

  • Email: [email protected]
  • Mail: ekapurnama, 2429 Barnsley Place, Windsor Mill, Maryland 21244-8042

8. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective upon posting to this Website. Please review this policy periodically.

Thank you for shopping at ChakraHydration.com. Your satisfaction is our priority!